1Q:Are you a factory or a trading company?
AWe are a certified manufacturer with 13 years of experience in building waterproofing industry ,equipped with advanced production lines and superior R&D team .
2QWhat is the MOQ (Minimum Order Quantity)?
A Standard MOQ is 1 kg, but we offer flexible options for sample orders.
3Q: Can you provide customized products?
A: Yes! We support OEM/ODM services, including logo printing, packaging design, etc.. Share your requirements for a tailored solution.
4Q: How to place an order on MIC?
A: 1. Click "Contact Supplier" to discuss details.
2. Confirm order via "Secure Payment" (Trade Assurance recommended).
3. Track logistics in real-time.
5Q: What payment methods do you accept?
A: We support T/T, MIC Trade Assurance, and credit card via Pay.
6Q: What shipping methods do you offer?
A: By sea/air/express (DHL, FedEx). We handle export formalities and provide door-to-door service if needed.
7Q: How long is the production and delivery time?
A: Standard products: 3-4days production + 4-5 days shipping. Custom orders may require more than 15 days.
8Q: What if I receive defective products?
A: Contact us within 3 days with photo/video proof. We will reship or refund immediately under Trade Assurance.
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